Customer Experience Intern - Italian Speaker

Job description

Uniplaces is building a trusted, global brand for students. We believe in empowering student mobility and we have started by making the process of finding accommodation easier. We’re solving real-life pains and we’re backed by top-tier investors such as Atomico, Octopus Investments, Shilling Capital Partners, and Caixa Capital to help us achieve this better and faster.

We are an internationally-minded company with an extremely talented team and global ambitions. Our decisions are driven by our core values of Passion, Impact, Trust, and Team Spirit - with which we aim at having a company where everyone feels accountable and empowered to achieve their full potential.


About the Operations Team

Every day, more than 5000 nights are booked by students from 175 nationalities in 33 different cities on uniplaces.com. Our Operations team that embraces 14 nationalities and works across 6 different languages, ensures that every interaction with customers is focused on improving the student and landlord experience, so that room search becomes as easy as buying a flight ticket.


In this role, your mission is:

  • Identify customer problems and provide appropriate solutions;
  • Create/update help tickets to document customer interactions;
  • Being open to a proposal of a project/focus change in case we need to adapt to an upcoming similar project;
  • Proactive coordination of communication with landlords, in case of any extra help redirecting them to the right colleague.

Requirements

What is the profile we are looking for?

  • Fluent/Native in Italian and English (other languages are a plus);
  • Enrolled in university or recently graduated;
  • International-minded and able to cope with spending some time working alongside talented people from 16 different nationalities;
  • A mix between an easy-going-communicative-proactive-dynamic-funky-positive person who is not afraid to jump into this amazing environment!
  • We also expect you to be flexible and have an eagerness to learn since it’s the greatest recipe to thrive in a startup environment.


What else do you need to know?

  • Work from anywhere. If you are in Portugal you can work from the office once a week;
  • An internship contract with a duration of 6 months
  • An internship grant + meal allowance will be provided
  • An amazing experience within an international environment
  • Required availability of 40 hours a week

Does it sound like the job for you?
Great!
Please apply below and let us know why you believe you're the perfect fit for the role :)

Note: Please send your CVs in English.