Customer Experience Internship - Italian Speaker

🌍 Uniplaces: Building a Trusted Global Brand for Students

At Uniplaces, we’re on a mission to empower student mobility by making it easier to find accommodation. Backed by top-tier investors like Atomico, Octopus Investments, Shilling Capital Partners, and Caixa Capital, we’re solving real-life challenges to help students worldwide — faster and better.

We are an internationally-minded company with a talented team and global ambitions. Our decisions are driven by our core values - Passion, Impact, Trust, and Team Spirit - which we strive to create an environment where everyone feels accountable and empowered to achiever their full potential.

About the Operations Team 🚀

Every day, students from 175 nationalities book over 5000 nights across 33 cities on uniplaces.com.

Our diverse team, representing 14 nationalities and speaking 6 languages, is dedicated to improving the student and landlord experience. We aim to make finding a room as easy as booking a flight.

Join Us as a Customer Experience Intern! 👩‍💻

Do you want to make a difference? Join our team as a Customer Experience Intern and become a key player in delivering outstanding support to our community!

💬 In this position, you’ll be the go-to person for assisting students and landlords throughout their booking journey, primarily via email, ensuring a smooth and positive experience at every touchpoint.

🛠️ Address inquiries and resolve issues efficiently while maintaining a professional and friendly tone.

🧭 Provide clear, helpful guidance on our services, policies, and procedures to support confident decision-making.

🤝 Collaborate closely with teams across Sales, Operations, and Product to continuously improve the customer experience and identify areas for enhancement.

📢 Advocate for our users by sharing feedback and contributing actionable ideas to help evolve our platform.

🌟 What makes the ideal candidate?

• Strong Communication Skills: You actively listen to customers, show empathy, and communicate clearly to resolve their issues, ensuring they feel heard, supported, and understood.

• Language Skills: Fluency in English & Italian (spoken and written) is essential.

• Organisational Skills: You manage multiple inquiries efficiently, keep track of ongoing cases, and ensure no detail is missed.

• Customer-Oriented Approach: You’re dedicated to delivering top-notch service, building trust, and creating meaningful interactions that lead to customer satisfaction and loyalty.

• International Mindset: You thrive in a multicultural team environment, collaborating with colleagues from 16+ nationalities. Adapting to different cultures and perspective comes naturally to you.

  
  

🥇 Why You’ll Love This Job:

• Learning Experience: Receive intensive training and valuable insights from senior team members to fuel your professional development.

• Global Impact: Interact with people from all over the world and help students navigate one of the most important steps in their lives.

• People-Driven Culture: We prioritise personal development, training, and helping you unlock your full potential.

• World-Class Team: Access to a pool of talent that is hard to find. Your stakeholders and peers will come from world-class backgrounds and will have stepped up within Uniplaces. You’ll find mentors and role models.

📌 Important Details

• This is a remote-based role in Portugal.

• Internship contract with a duration of 6 months.

• Includes an internship grant + meal allowance.

• Access to a co-working office in Lisbon, Monday to Friday.

• Requires availability of 40H per week.

If you’re looking for a unique experience in a multicultural and international environment, with the opportunity to grow in your career and make a meaningful impact on the business, along with a supportive team that values your skills and offers pathways for development, then apply to become a Customer Experience today!

📩 Ready to Join Us? If this sounds like the opportunity for you, we’d love to hear from you! Apply and let us know why you’re the perfect fit for this role.

📄 Please submit your CV in English.